On-Site Guest Policies

 

We invite you to embrace the opportunity while you are here in a nourishing and supportive environment to challenge yourself and reap the benefits. Here are a few guidelines to make the most of your stay.

HOUSEKEEPING
Cleanliness and neatness allows for fewer distractions and speeds up learning. All guests are encouraged to keep their accommodation and common spaces clean and tidy.The tea and coffee station is always available to our guests to enjoy between the hours to 7am – 8pm. Please inform us of missing items and leave cups next to the sink for washing.

Extra needs:
Available by request extra soap, towels
Contact staff or the operations manager for any questions or special requests
For emergencies contact Operations Manager at 250-505-8159

WHAT TO BRING
The Sentinel provides all bedding, pillows and towels
Please bring eco-friendly/biodegradable toiletries, as this keeps our septic system healthier.
Please refrain from using strongly scented or perfumed products during your stay at the centre.
Each season brings its own qualities and we suggest checking below for appropriate clothing, footwear and incidentals.

The temperature in Kaslo varies greatly depending on the time of year and so the centre experiences 4 distinct seasons.

Spring (May to June)
Temperatures at the beginning of the spring are generally warm, with daily highs averaging 17° 1° Celsius. Nighttime still sees the occasional frost earlier in the season. By late June, the temperatures tend to rise to 21° Celsius

Summer (July to August)
The weather in summer is generally very warm, with daily highs averaging 27° Celsius. Temperature can drop dramatically in the evenings and mornings (to about 10°, cooler towards the end of August). To be prepared, in addition to summer clothes and loose clothes for yoga, bring some warmer layers.

Fall (September to November)
Days in the fall are generally pleasant, with daily highs around 20°C. By November, the temperature tends to drop to 5°C during the day, with lows of 5°C overnight

Winter (December to April)
We enjoy a reasonably temperate climate, without the extremes that some of Canada experience. The weather in the colder months can vary from just above 0 to an occasional -25°C. Bring layers of warm and loose clothes for activities indoors and outdoors. A pair of micro-spikes for walking when it is icy is recommended as well as waterproof footwear that has good grip. Please contact us for any outdoor special needs such as micro-spikes, snowshoes or basic winter gear.

SMOKING
BC legislation requires that there be no smoking within 3 meters (10 feet) of any window or door. Please smoke only in the designated areas and use the sand receptacles to extinguish. Smoking and vaping is not allowed in any guest rooms, meeting rooms, common areas, or on any outdoor deck at The Sentinel.

QUIET HOURS
We ask all guests to respect quiet hours between 11:00 PM and 8:00 AM. Televisions, music, radios and other noise-generating devices should be turned off or played at a very low volume during these hours. We appreciate your consideration for others and cooperation with this policy.

LOST AND FOUND
If you have lost an item and suspect that you left it at The Sentinel, please contact the operations manager: operations@sentinelbc.ca. If the lost item is found, we will contact you by email or phone. Found items are held for 30 days. When the holding period expires, the found items are donated to charity or otherwise disposed of. If you wish a found item to be returned to you, a $10 handling charge will be added to the cost of shipping.

DAMAGES
Please respect our property, furnishings and fixtures so that many more guests may be able to enjoy them. Any damage beyond the wear and tear of normal use, as determined at the sole discretion of The Sentinel, will result in an additional guest fee of $250.

CHILDREN
Young people are welcome at The Sentinel and must be accompanied by an adult (a person aged 19 years or older) at all times.
Guest rooms and common areas – children aged 12 and under must be accompanied by an adult.
Hot tub – children aged 12 and under must be accompanied by an adult

PETS
We have a designated pet room available for guests with small pets, at an additional fee of $25 per day. Service and guide dogs are exempt from this fee. To ensure that your pets do not disrupt the stay of our other guests, please observe the following rules:
One pet per room.
Pets are not to be left alone in your guest room unless housed in an appropriate travel kennel. If you are unable to bring a kennel, contact reception prior to your arrival and ask if we are able to provide one.
Pets must be kept on an appropriate leash at all times while outside the room.
Please pick up after your pet. A receptacle for pet waste is located outside your room.
Pets are to be kept quiet and under control to ensure other guests are not disturbed.
Pets are not allowed on any furniture, including beds.
Dirty and wet pets should be kept out of the room until they are clean and dry. Rags are available through Reception for use in drying and cleaning your pet.
Our Housekeeping Manager will inspect your room upon check-out.
Guests with pets who do not comply with this pet policy may be asked to leave the property.

AMENITIES
Hot Tub Rules
For your safety and protection, please read these rules and precautions prior to using the hot tub.

It is required that guest(s) shower before and after using the hot tub.
Never use glass near or in the hot tub
Alcoholic beverages should not be consumed before or during hot tub use.
Do not add anything to the water including foaming bubbles, chemicals, soaps, bath oils, etc.
Please do not adjust hot tub temperature (Maximum Temperature of 104°F)
Extreme caution should be taken for pregnant women, children and individuals with heart conditions, and high blood pressure
Always use caution when entering and exiting the hot tub. Surrounding patio/deck may be slippery and dangerous when wet.
Observe reasonable time limits to avoid nausea, dizziness, and fainting. Should you experience any of these symptoms, carefully exit the hot tub immediately.
When the hot tub is not in use, the cover must be reinstalled in the proper position and secured
No minors in hot tub unattended
Guest(s) agrees to leave the hot tub in the same condition it was received. An extra fee will be charged if there is any damage
Guest(s) understands there will be no reduction in rental fees if the hot tub is unused or unavailable during the term of Lessee’s rental period.

Kayak & Paddleboard Usage
Please follow all guidelines when renting our kayaks and SUPs. These rules and restrictions are in place for your safety, the safety of our staff, and the longevity of our equipment. We hope that everyone can have a safe and enjoyable experience at The Sentinel Beach.

Remember to use common sense when using the kayaks. You are responsible for them while they are in your possession. All users and occupants of the kayaks and paddle boards will be required to sign a waiver.If you feel like your age, physical health or mental condition may cause any harm to yourself or our staff please do not use the equipment. We reserve the right to refuse service to anyone.

Keep in mind that this is a water sport, so you should expect to get wet. You may fall into the water so you must have the ability to swim. PFDs (Personal Flotation Devices or Life Jackets) should be worn at all times. Please understand that our rentals are not intended to be diving or swimming platforms and your safety while on the water is your responsibility. We understand that at some point you may be in the water for whatever reason. Please be safe at all times by being mindful of the depth of water, conditions, and other watercrafts.

KITCHEN
The kitchen is to be used by Sentinel Staff primarily. We welcome you to place dirty dishes in the dishwasher or sink. If you have a special requirement and need access to the kitchen amenities please advise the Sentinel staff and they will assist you with your need.
Fridge: If you require the use of the fridge please let the Sentinel staff know and we will help you label your items.

BEACH FIRE PIT
The Beach Fire Pit is not to be used unless permission has been granted by a Sentinel employee. All fire must be contained to the fire pit and must always have a person attending to the fire. Fire must be fully extinguished before leaving the area.