Career Opportunities

Want to work with us? We are currently look for the perfect fit to fill the following roles

Do you have what it takes to lead our company to the next level? We are seeking a dynamic and energetic Operations Manager to join our team!

The Operations Manager is responsible for the day to day operations of The Sentinel specifically with respect to Housekeeping, Kitchen, Property, Finance, HR and IT. The Operations Manager will continually look for areas of improvement across the company. The Operations Manager will plan long-term initiatives for success, work with all employees on improvements and solutions, and analyze budgets to minimize costs. 

Direct Reports: Housekeeping Lead, Kitchen Lead, Marketing Lead, Property Lead, 

Dotted Line Reports / Shared Reporting: Events Lead and Bookkeeper

Reports To:  General Manager

Main Goal / KPI:  Expense reduction 


Responsibilities

Finance:

  • Budgeting & Forecasting
  • Analysis
  • Payroll oversight / Employee salary expense line overall + tips
  • Acts as main liaison with the bookkeeper (ie/ expense questions, etc)
  • Responsible for financial process development and maintenance
  • Responsible for communicating monthly financials to the GM including areas of concern
  • Assists with pricing for Sales

Operations:

  • Oversees retreat set up and tear down
  • Oversees Room set up/arrangement
  • Oversees operations of the Housekeeping team, ensuring processes are in place
  • Ensures guest/facilitator special requests are accommodated
  • Orders supplies for teams as necessary

Property: 

  • Oversees the property team
  • Creates property team daily task list and instills accountability
  • Ensures maintenance of property and machinery and dwellings
  • Prioritizes maintenance list for the team based on budget allowance
  • Create budget for Property team
  • Ensures team is maintaining the Operations Manual
  • Ensures team prioritizes health and safety of guests and staff from a property standpoint (salting, snow removal, lighting, etc)

HR:

  • Employee contract creation and organization for General Manager
  • Policy creation and maintenance (ie/ expense policy, vacation policy, etc)
  • Training (WHMIS, Food Safe, HK, Kitchen Assist, property)
  • Standard managerial HR duties and performance management for direct reports
  • Employee onboarding (orientation, digital access, contract, TD1s, training, etc)
  • Meets with Direct Reports weekly to allocate and manage tasks that need addressed

IT:

  • Liaison with IT contractors
  • G suite and Digital credential management

To apply, please send your resume and cover letter to generalmanager(at)sentinelbc.ca

Please note we thank you for your application, only those who are selected for an interview will be contacted.

If you are self-motivated and team player who loves to engage with people, then you could be a great fit as our Customer Service & Administration team member!

Reports To:  General Manager
Direct Reports: None
Works with:  Sales Support, GM, OM

 

Customer Service and Admin is responsible for customer service and administrative duties at The Sentinel. They will act as a liaison with retreat and hotel guests, answering questions and problem solving while acting as an ambassador for The Sentinel.  They are responsible for ensuring smooth daily operations through diligent organization, planning and accountability.  

 

Customer Service

  • Completing Guest Reservations via phone and email
  • Registering participants for retreats
  • Answering Guest inquiries
  • Guest check in and walk around
  • Offer additional services to guests – ie/ bodywork, breakfast, etc

 

Administrative 

  • Payroll hours sent to Bookkeeping
  • Tip payout calculated and sent to Bookkeeping
  • Answering Phones and Emails 
  • Create retreat descriptions and enter details into Retreat Guru software by Gathering details (details, pictures, facilitator, bios, etc) from Facilitator 0 
  • Print out weekly paperwork: Gratuity cards, liability waivers, retreat itineraries
  • Ensure dietary restrictions conveyed to kitchen for each meal
  • Ensure retreat room assignments are entered into Retreat Guru software
  • Travel site management for Booking.com, Expedia.ca, and AirBnB 
    • check each site for new registrations and enter into Retreat Guru
    • Update room availability on each booking site
    • Ensure each guest’s payments are processed daily
  • Check outstanding balances in Retreat Guru and follow up with guest
  • Vacation schedule management
  • Employee contact list upkeep
  • Help onboard new employees
    • Software training 
  • Update employee contracts
  • Orders office supplies
  • Petty Cash box management and documentation
  • Calendar management
  • Meeting set up 
  • Uses Keap processes and software to maintain all customer information and communication
  • Files all documentation appropriately either in Google Drive, Keap, etc

 

Skills:

  • Time management
  • Professionalism
  • Attention to detail
  • Courteous
  • Effective communication
  • Adaptable
  • Grace under pressure
  • Problem solving
  • Confidentiality

If this sounds like a good fit, please email your resume and cover letter including wage/salary expectations to generalmanager(at)sentinelbc.ca

We thank you for applying and noting that we will only contact those selected for an interview.

The Housekeeper is responsible for daily cleaning at The Sentinel. This includes cleaning, tidying, washing, laundering, scrubbing of hotel rooms, bathrooms, common areas and all linens.

Reports to:  Housekeeping Lead
Direct Reports:  none

Responsibilities:

  • Follows all Housekeeping and The Sentinel processes and procedures 
  • Familiar with shift duties and completes task effectively
  • Completes all daily housekeeping tasks
  • Clearly communicates between team members
  • Responsible for maintaining The Sentinel standard of cleanliness and beauty
  • Completion of Housekeeping daily task list 
  • Sets up rooms as requested by Housekeeping Lead
  • Completes pre-retreat set up including room configuration, tea stations, travel mugs, itineraries, flowers, Maloca set up as requested and cleanliness of all buildings
  • Daily Cleaning tasks include:
    • Room Flips and reconfiguration
    • Lodge cleaning
    • Bathroom cleaning
    • Cleaning Maloca, including Practitioner’s office
    • Tea station maintenance
    • Laundry (wash, fold,iron, stain removal)
    • Retreat setup and preparations
    • Bathhouse
    • Karma Kitchen deep cleaning (quarterly)
    • Refilling of all soap, shampoo, conditioner, toilet paper, paper towels, kleenex, candles, matches
    • Maintenance and cleanliness of laundry and utility room (including washer, dryer, vacuum, filters etc)
    • Ensuring cleaning products kept topped up 
    • Deep cleaning 
    • Inform the Housekeeping Lead of any maintenance issues or low stock supplies

Skills:

  • Ability to complete all housekeeping responsibilities efficiently 
  • Communicates effectively
  • Proactive
  • Attention to detail
  • Process oriented
  • Team player
  • Self motivated

To apply please send your resume and cover letter (include wage/salary expectations) directly to generalmanager(at)sentinelbc.ca